Being Ambassador: ISSIP APQC

It is my honor to have been asked to serve as an ISSIP Ambassador with APQC.  ISSIP is the International Society of Service Innovation Professionals ( and APQC is American Productivity & Quality Center (  I have been fortunate to get to know folks in each organization, and I believe that their coincident aspects will co-create value for them both.

APQC‘s expertise focuses on five core functional areas: Knowledge Management (KM), Process and Performance Management (PPM), Financial Management (FM), Human Capital Management (HCM), and Supply Chain Management (SCM). With APQC membership, you and every employee in your organization can access case studies, benchmarks, best practices, and other timely content for more than 70 process areas within these functional areas[i]

ISSIP (pronounced iZip), is a 501 (C) (3) professional association co-founded by IBM, Cisco, HP and several Universities with a mission to promote Service Innovation for our interconnected world.  Our purpose is to help institutions and individuals to grow and be successful in our global service economy[ii].

Thus, as you might imagine, the members of APQC would be interested in the research and practices going on in universities and major international corporations, with a perspective that emphasizes “everything as a service” and that innovation is a progressive process – sometimes incremental and sometimes disruptive, yet all the time worth studying as innovation, as our collective future.

ISSIP members would relish contributing to (and accessing) benchmarks and evolving processes to further the mission efforts of APQC.

I can foresee two areas of prominent collaboration:

  1. Participation in events and projects conducted by either entity with/without co-sponsorship.  For instance, APQC’s Cindy Hubert will be a panelist in the upcoming ISSIP Discovery Summit on the Future of Expertise[iii].
  2. An exchange of information and expertise among members from both organizations – something along the lines of a collaborative Community of Practice that can bring very smart people to the table to wrestle with intractable issues.  The CoP would be open to topic yet focused on a decided issue.

What has #humandignity got to do with this? With their gifts, talents, and uniqenesses that contribute to their main work effort (self- or other-directed) applied more broadly, people are able to expand out of the routine, they become more aware of enormous possibilities of collaborating with like-minded yet differently-focused others. This process dignifies both sets of people and their organizations.

For my part, I’d like to continue facilitating #s one and two – AND – I want to hear from members of both APQC and ISSIP to discuss other types and levels of cooperation.

You can write to me: or comment below.

[i] Taken from on 7 June 2022

[ii] Taken from on 7 June 2022


Published by Deacon Larry Hiner, PsyD

My mission is to enhance the value of dignity for all persons, especially in the workplace. There is a framework I am developing for this purpose, called the Intentional Learning Organization(TM). Let's discover and build that together.

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